Privacy Policy

Last Updated: 3/31/2026

Rinaldi Roofing LLC d/b/a Rinaldi Brothers (“Rinaldi Brothers,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, https://rinaldibrothers.com/ (the “Site”), and our customers. This Privacy Policy explains what personal information we collect, how we use and share it, and your rights regarding that information.

This Privacy Policy applies to information collected through our Site and related online services. It does not apply to information collected offline, through third-party websites or services, or through channels not operated by Rinaldi Brothers.

If you have questions about this Privacy Policy, please contact us using the information provided at the end of this document.

1. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you interact with us, including when you:

• Request a consultation, estimate, or inspection through our Site
• Contact us by phone, email, or through a contact form
• Sign up for SMS communications
• Submit a financing application
• Leave a review or testimonial

This information may include your name, email address, phone number, mailing address, property address, and the contents of any messages you send to us.

Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers
• Usage data: Pages visited, time spent on pages, referring and exit URLs, date and time of visits, and clickstream data
• Location data: General geographic location based on your IP address

This information is collected through server log files, cookies, and similar tracking technologies as described below.

2. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate and improve our Site, analyze traffic, and support our marketing efforts. These include:

• Essential cookies that enable core Site functionality
• Analytics cookies (such as Google Analytics via Google Tag Manager) that help us understand how visitors use our Site
• Marketing cookies and pixels (such as the Meta/Facebook Pixel) that help us measure advertising effectiveness and deliver relevant ads

Third-party technologies: Our advertising and analytics partners may place their own cookies on your device when you visit our Site. These partners operate under their own privacy policies, which we encourage you to review. We do not control the cookies set by third parties.

Managing cookies: You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality. For more information, consult your browser’s help resources.

Do Not Track signals: Our Site does not currently respond to “Do Not Track” browser signals. However, you may opt out of interest-based advertising through the tools described above.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and Site
• Respond to your inquiries and communicate with you about your projects, appointments, and service requests
• Send appointment reminders, project updates, and service notifications via email, phone, or SMS
• Process financing applications and insurance claims on your behalf
• Send marketing and promotional communications (where you have opted in or where otherwise permitted by law)
• Analyze Site usage to improve user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

4. SMS Communications

By opting in to receive SMS communications, you consent to receive text messages from Rinaldi Brothers regarding your account, project updates, appointment reminders, service notifications, and other information related to our services.

Consent: Consent to receive SMS messages is voluntary and is not required as a condition of purchasing any goods or services. You may opt in through verbal consent during a conversation with our team, by providing your mobile number during a service inquiry or appointment and agreeing to receive texts, or by requesting SMS updates for project scheduling or service notifications.

Opt-out: You may withdraw your consent at any time by replying STOP to any message. After opting out, you will not receive further SMS communications from us unless you opt in again.

Help: Reply HELP to any message or contact our office directly for assistance.

Frequency and rates: Message frequency varies depending on your interactions with our team and the status of your project. Standard message and data rates may apply according to your wireless carrier’s plan.

SMS data use: We collect your mobile phone number solely to communicate with you via SMS as described above. We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your number may be shared only with trusted service providers who help us deliver SMS messages on our behalf, or as required by law.

We adhere to all applicable carrier rules, industry standards, and regulations related to SMS messaging.

5. How We Share Your Information

We do not sell your personal information.

We may share your information in the following limited circumstances:

• Service providers: We share information with trusted vendors who perform services on our behalf, such as website hosting, analytics, SMS delivery, marketing, and payment processing. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures.
• Business operations: We may share information with subcontractors, suppliers, or financing partners as necessary to complete your roofing, siding, gutter, or decking project.
• Insurance claims: If you engage us for storm damage repair or insurance claim support, we may share relevant project and contact information with your insurance carrier as needed to process your claim.
• Legal requirements: We may disclose your information if required to do so by law, in response to a valid legal process (such as a subpoena or court order), or to protect the rights, property, or safety of Rinaldi Brothers, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. For example, we may retain project records and customer contact information for the duration required by applicable contractor licensing and warranty obligations.

When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit, access controls, and secure storage practices, consistent with the requirements of Massachusetts 201 CMR 17.00 and industry best practices.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information, subject to certain exceptions
• Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Opt out of targeted advertising or profiling
• Data portability — receive your personal information in a portable format

Connecticut residents: The Connecticut Data Privacy Act (CTDPA) provides eligible Connecticut consumers with certain rights regarding their personal data. If you are a Connecticut resident and wish to exercise any of the rights listed above, please contact us using the information below. We will respond to your request within 45 days.

California residents: Under the California Consumer Privacy Act (CCPA), California consumers have the right to request disclosure of the categories and specific pieces of personal data we have collected, to request deletion of their personal data, and to opt out of the sale of their personal data. We do not sell personal information as defined by the CCPA. To exercise your rights, please contact us using the information below. We will respond within 45 days.

To submit a privacy rights request, please email us at the address below or call our office. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Rinaldi Roofing LLC 3681 Quaker Lane North Kingstown, RI 02852

Phone: (401) 219-9548
Email: info@rinaldibrothers.com
Website: https://rinaldibrothers.com/contact/